Join professionals, students, and developers for a hands-on evening to learn how to build an AI support bot that answers questions, guides users through tasks, and connects them with a human when needed. Participants can work individually or in teams of up to three, with mentors available to provide assistance throughout the event.
What You’ll Learn - Ground answers in your source material. - Create guided workflows and human escalation paths. - Test, publish, and demo a working bot.
Prizes & Benefits The hackathon offers awards for 1st Place, 2nd Place, 3rd Place, and People's Choice. Additionally, participants receive one year of free access to designated eGain services. Upon completing the assessment, attendees can earn an eGain Certified badge for LinkedIn. With consent, both attendees and their submissions may be featured on eGain’s website and LinkedIn.
Submission Requirements Submissions are due by November 15 at 11:59 PM PST and must include: - Participant or team information. - Agent name, industry, and use case. - A working demo link. - A description (up to 150 words) explaining the problem, intended user, business value, and distinctive features. - A one-minute demonstration video showcasing a content-based answer, at least one workflow, and the solution’s most valuable or distinctive feature. - Confirmation that all required workflows were published and tested.
The organizers may request temporary reviewer access or a short live demonstration.
Judging Criteria Projects will be evaluated based on: - Customer and business value: Clarity and importance of the problem, value delivered, and credibility of the real-world use case. - Functionality and reliability: Accurate, content-grounded answers; a working published agent; reliable pre-chat, escalation, and process workflows; and effective handling of errors and knowledge gaps. - Effective use of eGain: Strong integration of intents and workflows, appropriate escalation design, and utilization of eGain capabilities beyond basic question answering. - Creativity and customer experience: Originality, thoughtful workflow design, clear and intuitive customer experience, and meaningful customization beyond the tutorial.